Cardinal Detecto Dokumentacja Pobierz pdf (Strona 18)

BEFORE YOU CALL FOR SERVICE. . .

Customer satisfaction is of utmost importance. Should you experience difficulty with the operation of

this instrument, please check the following items before requesting service:

1. Is the power supply fully inserted into the wall receptacle?

2. Is the power supply connector fully inserted into the scale power supply receptacle?

3. Is the wall receptacle receiving power? Does another piece of equipment work when

plugged into this receptacle? Has the circuit breaker been checked?

4. Has proper operation procedure been followed?

5. Have the shipping screws been removed?

If you have any problems, DO NOT TRY TO REPAIR THIS UNIT YOURSELF! Unplug the power

cord and contact your dealer.

THERMAL PRINTER TROUBLE SHOOTING GUIDE

Symptom

READY indicator does not light GREEN.

READY indicator lights GREEN, but

printer will not print.

Printer appears to be working, but

nothing is printed.

Printing is faded or poor quality

Prints only partial label.

Printer skips labels.

Printing stops, READY indicator flashes.

Printing stops, READY indicator flashes

for 3 seconds then returns to GREEN.

Solution or Reason

1. Check the power connections, both at the rear of the

printer and at the wall outlet.

1. Check the interface cable connections from the scale

to the printer.

1. Verify labels are the correct type (direct thermal).

2. Check that roll is properly loaded (see printer manual

page 4).

1. Ensure front door (cover) is fully closed.

1. Label caught on printhead. Clean print head. Use

ONLY soft plastic to scrape the label from the

printhead. DO NOT USE METAL OBJECTS; printhead

may be permanently damaged.

2. When loading the first (initial) roll of labels, OR when

loading a different size label, approximately one to

three labels will be used to establish the TOF (top of

form) setting. NOTE: The TOF is determined by the

gap between the labels. To check the TOF setting,

press FEED. Only one label should advance.

1. The Label Sensor is missing the gap between the

labels due to one of the following reasons:

A. Operator is holding label backing in an upwards

direction as it exits the printer.

B. The labels are exiting close to an obstruction,

forcing the labels to exit in an upwards direction.

C. The backing is allowed to pile up in front of the

printer, forcing the labels to exit in an upwards

direction.

1. Printer is out of labels.

1. Possible label jam.

2. Communication error. Check interface cable and PRT=

settting in Setup and Calibration.

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